How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Reachpresidential Pest Control should get a fair and honest experience. If something went wrong, tell us. This page explains how to make a complaint and what happens afterward. It is a general template and not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or contacted Reachpresidential Pest Control
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, products, work and customer service. If you are unhappy with work done in your home, the usual first step is to talk to the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of our expectations may be removed. Keep in mind that Reachpresidential Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also reach out to the agency that regulates pest control in Ohio.

How to Send Your Complaint

Email contact@reachpresidential.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

What Happens Next

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will write back with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not settle things, you can respond and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@reachpresidential.property